Processing Center Advisor – Child Care Programs
About the role
Contract: September 1, 2026 – March 31, 2027 Positions: 8 Location: Calgary or Edmonton, AB Work Arrangement: Hybrid – may require up to 5 days/week in office
About the Role We are seeking detail-oriented and client-focused Processing Center Advisors / Child Care Assessors to support Alberta families, childcare providers, and stakeholders through various child care programs and services.
Key Responsibilities Review, assess, and process applications, renewals, and amendments according to program policies and guidelines. Assess client eligibility by reviewing financial and supporting documentation. Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders. Explain program requirements and assist clients with online services and processes. Investigate and resolve application, payment, eligibility, and system-related issues. Maintain accurate records while following privacy, security, and information management requirements. Work with internal and external stakeholders to support effective program delivery. Participate in testing, training, continuous improvement, and operational initiatives.
Qualifications Experience in customer service, program administration, benefits administration, case management, or a related field. Strong analytical, problem-solving, organizational, and decision-making skills. Ability to interpret and apply policies, procedures, legislation, and program guidelines. Strong attention to detail and accuracy when reviewing information and documentation. Ability to manage multiple priorities in a high-volume, fast-paced environment. Excellent verbal and written communication skills. Experience handling sensitive and confidential information professionally. Strong interpersonal skills with a client-focused and empathetic approach. Nice to Have Experience working with government programs, eligibility assessments, or social benefits administration. Experience supporting clients with complex or sensitive situations. Experience working with multiple databases and systems simultaneously while providing customer service.
Additional Requirements Successful candidates will be required to complete Level 2 Enhanced Security Screening, including a Criminal Record Check and Financial Management Risk Indicator Screening (FMRIS).
If you're organized, analytical, and passionate about providing high-quality client service while supporting families and community programs, we'd love to hear from you.
AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
About BITS Recruiting
BITS Recruiting is a Canadian-owned staffing firm, specialized in technicians, manufacturing and administrative verticals.
From the pre-screen to the initial interview, to the background check, we provide every step of the recruitment services essential to our clients. BITS Recruiting facilitates the hiring processes and helps our clients to focus on their core business.
No position is an obstacle for us to fill! Our team specializes in technicians, administrative and manufacturing staffing.
BITS Recruiting finds the right candidates, by exceeding the expectations of our clients in terms of overall quality, reliability and speed to market. We offer temporary, permanent or contract solutions to our clients.
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Processing Center Advisor – Child Care Programs
About the role
Contract: September 1, 2026 – March 31, 2027 Positions: 8 Location: Calgary or Edmonton, AB Work Arrangement: Hybrid – may require up to 5 days/week in office
About the Role We are seeking detail-oriented and client-focused Processing Center Advisors / Child Care Assessors to support Alberta families, childcare providers, and stakeholders through various child care programs and services.
Key Responsibilities Review, assess, and process applications, renewals, and amendments according to program policies and guidelines. Assess client eligibility by reviewing financial and supporting documentation. Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders. Explain program requirements and assist clients with online services and processes. Investigate and resolve application, payment, eligibility, and system-related issues. Maintain accurate records while following privacy, security, and information management requirements. Work with internal and external stakeholders to support effective program delivery. Participate in testing, training, continuous improvement, and operational initiatives.
Qualifications Experience in customer service, program administration, benefits administration, case management, or a related field. Strong analytical, problem-solving, organizational, and decision-making skills. Ability to interpret and apply policies, procedures, legislation, and program guidelines. Strong attention to detail and accuracy when reviewing information and documentation. Ability to manage multiple priorities in a high-volume, fast-paced environment. Excellent verbal and written communication skills. Experience handling sensitive and confidential information professionally. Strong interpersonal skills with a client-focused and empathetic approach. Nice to Have Experience working with government programs, eligibility assessments, or social benefits administration. Experience supporting clients with complex or sensitive situations. Experience working with multiple databases and systems simultaneously while providing customer service.
Additional Requirements Successful candidates will be required to complete Level 2 Enhanced Security Screening, including a Criminal Record Check and Financial Management Risk Indicator Screening (FMRIS).
If you're organized, analytical, and passionate about providing high-quality client service while supporting families and community programs, we'd love to hear from you.
AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
About BITS Recruiting
BITS Recruiting is a Canadian-owned staffing firm, specialized in technicians, manufacturing and administrative verticals.
From the pre-screen to the initial interview, to the background check, we provide every step of the recruitment services essential to our clients. BITS Recruiting facilitates the hiring processes and helps our clients to focus on their core business.
No position is an obstacle for us to fill! Our team specializes in technicians, administrative and manufacturing staffing.
BITS Recruiting finds the right candidates, by exceeding the expectations of our clients in terms of overall quality, reliability and speed to market. We offer temporary, permanent or contract solutions to our clients.