Position: Application Support Specialist

Location: Toronto, ON (Hybrid)

Job ID#: RQ00709

Duration: 12 Months (+ possible extension)

Role Overview We are seeking a highly detail-oriented Senior Application Support Specialist to support complex data management and application activities within a large-scale enterprise environment. This role focuses on ensuring data accuracy, maintaining system integrity, and supporting integration across multiple platforms. The ideal candidate will have strong experience in application support, identity management, and managing sensitive data across interconnected systems, while strictly following documented procedures and governance standards.

Key Responsibilities Perform complex data management activities, ensuring strict adherence to established procedures, controls, and approvals. Review, validate, and update records, including decommissioning inactive user and organization accounts. Analyze data discrepancies and execute approved record-level updates with full verification steps. Manage data across 10–12 systems while ensuring compliance with security and privacy requirements. Identify, document, and escalate anomalies, inconsistencies, and edge cases before making changes. Maintain accurate documentation within ticketing and tracking systems in accordance with standards. Support implementation of updated data indicators and frameworks. Participate in team training sessions and ensure alignment with evolving procedures. Ensure all actions, decisions, and escalations are fully documented for audit and traceability purposes.

Qualifications Must-Have Requirements 5+ years of experience with BMC Helix (or similar ITSM tools), including ticketing and custom modules. 5+ years of experience with identity and access management tools (e.g., NetIQ or similar). 5+ years working with client/customer data management systems. Hands-on experience managing data at the individual record level. Strong analytical skills and exceptional attention to detail. Experience working in highly complex, multi-system environments. Proven ability to follow detailed procedures without deviation. Strong discipline in performing repetitive, high-risk data updates with accuracy. Experience identifying anomalies and escalating issues appropriately. Nice-to-Have Skills Strong troubleshooting and problem-solving abilities. Knowledge of IT privacy, security standards, and compliance environments. Ability to manage competing priorities and deadlines. Excellent written and verbal communication skills. Sound judgment on when to escalate vs. proceed independently.

Deliverables Learn and apply system processes, data flows, and governance protocols. Analyze organizational data and generate discrepancy reports. Execute approved data corrections and updates across systems. Maintain and update user and organization records, including decommissioning. Complete assigned large-scale data cleanup and transformation initiatives.

Additional Information Hybrid work model (subject to change based on business needs). Work must be completed within Ontario due to system access restrictions. Home office setup must meet security and connectivity requirements. Equipment will be provided; additional peripherals are the candidate's responsibility.

About Symbiotic Digital Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide: Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results Recruitment: Find The Right People You Need Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to deliver expert technical staff for complex challenges. Leading organizations in Canada rely on our proven QMS-based staff development model. We are a 100% Indigenous-owned company. Learn more online at https://www.symbioticgroup.com/home-sd/ Please submit your most recent resume to: RecDep@symbioticgroup.com View all jobs online at: https://www.symbioticgroup.com/view-jobs/