Job Title: Office Clerk I Location: Halifax, Nova Scotia Work Arrangement: Hybrid (3 days onsite / 2 days remote) Job Details Contract Start Date: July 20, 2026 Contract End Date: December 31, 2026 Duration: Approximately 5 months Extension: Possible Permanent Conversion: Possible Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM Work Location Office Address: 2727 Joseph Howe Drive (MLI100) Halifax, Nova Scotia, Canada Hybrid Schedule: Onsite: Tuesday, Wednesday, Thursday Remote: Monday and Friday

Position Overview We are seeking a detail-oriented and customer-focused Office Clerk I to support administrative and billing operations. This role is primarily back-office based and involves processing policy and billing transactions, responding to inquiries, conducting research, and ensuring accuracy while meeting established service standards. This is an excellent opportunity to join our Client a respected financial services organization offering a collaborative team environment, structured training, and potential for long-term career growth.

Reason for Hiring Due to an increased workload in administrative and billing operations, additional support is required to maintain service levels, processing accuracy, and operational efficiency.

Team Environment Team Size: 14 employees Training Period: 4 weeks Work Type: Primarily Back Office (minimal telephone responsibilities)

Key Responsibilities Handle sensitive billing and policy-related inquiries while maintaining a high level of customer satisfaction. Provide clear written and verbal communication to internal business partners regarding inquiry resolutions. Research customer inquiries and identify appropriate solutions or alternatives. Apply premium payments and deposits to insurance policies. Process changes to: Payment methods Banking information Pre-authorized payment arrangements Process financial transactions including: Wire payments Refunds Suspense clearing Premium offsets Chargebacks Respond to general billing and policy change inquiries. Conduct policy history reviews and detailed research. Maintain accuracy while meeting quality, productivity, and service level targets. Ensure compliance with internal processes and procedures.

Required Qualifications Education High school diploma (required) Post-secondary education in Business Administration or a related field (preferred) Experience Minimum 1 year of office clerical or administrative experience. Preferred Background Experience in financial services, insurance, or corporate administrative environments. Experience with billing or data processing is considered an asset.

Required Skills Technical Skills Strong data entry skills with exceptional attention to detail. Basic understanding of billing and administrative processes. Proficiency in Microsoft Office: Excel Word Outlook Bilingual in English and French (required). Soft Skills Strong organizational and time management skills. Excellent written and verbal communication. Ability to work independently and collaboratively within a team. Strong analytical and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment.

Nice-to-Have Qualifications Experience within the insurance industry. Financial services experience. Knowledge of policy administration or billing systems. Experience handling high-volume administrative workloads.

Performance Metrics Success in this role will be measured based on: Accuracy Productivity Turnaround time Adherence to Service Level Agreements (SLAs) Quality of work Team and individual performance targets