Join a leading financial institution that impacts millions of lives daily, where innovation meets tradition to create seamless digital experiences. This organization is at the forefront of digital transformation, committed to delivering exceptional service through cutting-edge technology and a client-centric approach. Here, your work directly contributes to shaping the future of banking for a vast user base.

Are you ready to make a tangible impact on the digital journey of millions? We are seeking a talented individual to join our central team, where you will be instrumental in shaping the digital experience for clients using our Mobile Banking App. This is an exciting opportunity to apply your strategic thinking and editing prowess to deliver mobile-first content that is brief, consistent, and exceptionally clear. You will bridge the gap between technological capabilities and client needs, ensuring every interaction delivers clear value and enhances user engagement.

What You Will Do

Draft, edit, and document client-focused UX copy that meets mobile content standards (concise, clear, and action-oriented), including microcopy, tooltips, button labels, and transactional messaging. Apply and contribute to the app’s design system and content principles to ensure consistent tone and voice across mobile journeys. Support content localization and translation workflows, leveraging basic written French skills where needed to identify and resolve translation issues. Explore and integrate AI tools into your daily workflow to streamline content exploration, iteration, and documentation. Work directly alongside UX designers, Product Managers, Business Analysts, Developers, and QA teams to define problems, frame jobs-to-be-done, and deliver cohesive solutions. Support cross-functional teams throughout the product development lifecycle, from initial ideation and wireframing through to testing and launch. Manage multiple concurrent mobile design projects effectively in a fast-paced environment. Collaborate with design teammates to research user and business requirements, framing key questions for usability testing. Create, test, and iterate on copy variations to measure effectiveness and improve overall client engagement. Identify opportunities for experience improvements within the mobile app and proactively pitch content-led solutions.

What’s In It For You

High Impact: Design solutions used daily by millions of mobile banking clients. Supportive Community: Join a collaborative design team where you will be mentored by subject-matter experts and supported in your professional growth. Modern Tools & Practices: Work at the forefront of digital product design, exploring emerging trends such as AI tools and agentic user experiences. Growth & Scale: Build foundational skills in design systems, cross-functional collaboration, and mobile UX strategy in an agile environment.

Must-Have Qualifications

What You Will Bring:

Experience: 0–4 years of experience in UX writing, copywriting, or digital content creation (entry to early-career level). Skills & Mindset: Strong writing and editing skills with a focus on mobile-first, concise content. A curious, analytical mindset with solid problem-solving abilities. Design & Tools: Some hands-on experience using Figma for design and copy handoff. Practical exposure to or experience with AI writing/productivity tools. Basic understanding of digital product design principles and mobile UX. Collaboration: Excellent communication skills with comfort working across multiple projects and teams. Nice to Have

Experience working with project management and documentation tools like Jira and Confluence. Basic, working knowledge of written French (sufficient to review translations and spot errors/contextual issues). Exposure to content strategy projects or design systems. Experience or interest in designing agentic experiences or AI-driven conversational flows. Prior experience working within large design teams and multi-stakeholder corporate environments.

The target hiring compensation range for this role is C$40 to C$43 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

Are you ready to join a distinguished financial institution that is committed to empowering clients and communities? Our client is a leading provider of banking and financial services, renowned for its customer-centric approach and innovative solutions. With a rich history of success and a strong focus on diversity and inclusion, our client is dedicated to building a better future for all. Join us in our mission to make a positive impact and drive meaningful change.