Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Bilingual II - Customer Service Professional to join our client in support of an existing vacancy.

Contract Period: 8 months with potential to extend or convert Pay Rate: $24 per hour Location: Remote Location Type: Can be anywhere in Canada, not just QC Business Hours: Monday - Friday; 8:00 AM – 4:00 PM (for the first couple of months), with possible shifts of 10:00 AM – 6:00 PM, 12:00 PM – 8:00 PM, or 9:00 AM – 5:00 PM depending on business needs.

Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Respond to customer inquiries regarding products, services, and billing. Resolve complaints by issuing refunds, exchanges, or billing adjustments. Contact customers with updates on inquiries or claims. Escalate unresolved issues to appropriate departments Maintain detailed records of customer interactions and transactions. Provide follow-up to ensure customer satisfaction. Experience & Qualification Requirements: High school diploma or GED required. 2–4 years of customer service-related experience. Data entry and documentation accuracy. Proficiency with MS Outlook or similar computer applications, excel. French language. Strong verbal and written communication. Attention to detail. Ability to work independently and manage time effectively. Call center or high-volume customer support experience. Experience handling billing or service-related complaint. How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.