Job ID: 2026-34 Job Type: Seasonal Management Job Status: Open Vacancy Location: Niagara Falls, ON (On-site) Compensation Range: $65,480.03 to $78,229.97 per annum

 Application Deadline: July 8, 2026

Join the Team Behind One of the World’s Most Iconic Destinations

At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world.

Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

Why You’ll Love Working Here

We offer a comprehensive total rewards package to support your health, wellbeing, and financial security including:

• Employer‑matched Defined Benefit Pension Plan
• Extended health, dental, and vision coverage
• Life and disability insurance
• Vacation entitlements and paid time off
• Employee Family Assistance Program (EFAP)
• Professional development and growth opportunities
• Discounts at Niagara Parks retail, culinary, and golf locations
• Complimentary passes to Niagara Parks attractions to share with family and friends
• Free entry at Niagara Parks attractions
• Access to the Attractions Ontario Reciprocal Program
• Exclusive Perkopolis discounts
• Free transportation on the WEGO Green Line and Falls Incline Railway

What You’ll Do

During peak season and under the general supervision of the Manager, Grand View Complex and within established policies, procedures, and guidelines; supports a variety of managerial functions to meet or exceed the acceptable standards of Niagara Parks management by ensuring high levels of customer service are maintained as well as understanding, implementing, and adhering to sound business practices relating to retail.

You Will

• Monitors the daily financial performance against budgetary standards, making necessary recommendations as required.
• Participates in hiring decisions and administers recommendations from the Manager, Grand View Complex related to scheduling, corrective action, staff development, training, succession planning, and employee relations.
• Prepares and delivers staff performance appraisals.
• Makes recommendations for the continuous improvement of existing procedures, practices, and reporting methods.
• Supports measures to monitor and ensure high levels of customer service and related standards are achieved for the retail operations.
• Ensures that employees, contractors, etc. are provided with the required training and are working in compliance with the Occupational Health and Safety Act, Technical Standards and Safety Act, Canadian Food Inspection Agency Act, Corporate Policies and Procedures, and the Payment Card Industry (PCI) Data Security Standard.
• Supports the Manager, Grand View Complex in the investigation, determination, and implementation of the best course of action to ensure prompt and efficient customer service regarding inquiries/complaints from employees/public/etc.
• Supervises both unionized and non-unionized employees in a high-volume and often stressful environment.
• Participates in the improvement and change of product lines, store merchandising (display optimization and appropriate quantities), and signage as required in co-operation with the Manager, Grand View Complex to maximize revenue per square foot.
• Monitors and records data with respect to sales productivity/labour costs, inventory control/shrinkage, sales revenues, and accident reports.
• Assists in maintaining a clean, orderly, and well-managed warehouse with efficient product storage.
• Supervises daily cash transactions for the retail operations including floats, billings, imprest funds, daily change orders, and cash audits.
• Supervises functions related to the sale and delivery of tickets and packages to visitors, including inventory, time-ticketing, reservations, and POS troubleshooting.
• Liaises with other Niagara Parks departments and external parties for site-specific requirements such as boat tours, ice removal, equipment repair, fire department, location buyouts, and events
• Cross-trains in supervising all retail and welcome centre locations within the Complex (Grand View Gift Shop, Grand View Welcome Centre, and Clifton Gate Welcome Centre).
• Acts in the capacity of the Manager, Grand View Complex as required in his or her absence. 
• Assists in any aspect of the daily retail operation as required.
• Ensures the security and cleanliness of Niagara Parks assets and property
• Promotes a positive image of Niagara Parks.
• As assigned.

  What You’ll Bring

• Community College Diploma in Business Administration. 
• Successful completion of NPC Training Program; and/or equivalent knowledge and experience.
• A minimum of three years managerial experience, preferably in retail or tourism industries, and relevant communication and technical skills.

Our Commitment to Accessibility & Inclusion

Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility.

We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us.

For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 905‑295‑4377 ext. 0 or employment@niagaraparks.com.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.