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Détails du poste

Company Description Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Host/Hostess (Temporary Full-Time). What is in it for you: Wonderful company culture - our colleagues are at the heart of all that we do Food & Beverage discount of 50% in our restaurants Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Full rate of pay of $24.86/hour Job Description Reporting to the Outlets Leadership Team, you are the beginning of an exceptional guest experience. As a Host, you will make our guests feel welcome from the moment they arrive! Responsibilities and essential job functions include but are not limited to the following: Greet and seat guests in a warm and courteous manner Ensure all servers are distributed equal numbers of guests Be able to field any guest questions in an informed and professional manner Take and coordinate guest reservations Ensure guest satisfaction and compliance to Fairmont Hotels and Resorts Food & Beverage standards Other projects as assigned by the outlets manager on duty Qualifications Good knowledge of Window-based programs (word, excel, etc.) Comfortable with Microsoft Outlook and Internet based software Knowledge of Property Manager Computer System is an asset Good food and beverage knowledge Excellent communication skills in both official languages Friendly, courteous and able to work in a high paced environment Knowledge of the Ottawa area Additional Information Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift Occasional lifting and carrying up to 20 lbs Occasional kneeling, pushing, pulling Occasional ascending or descending stairs and ramps Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Part-Time

Ce que vous ferez

The host is responsible for greeting and seating guests in a professional manner while managing reservations. They must ensure guest satisfaction and maintain high standards of service within the hotel's food and beverage outlets.

Exigences

Candidates must possess excellent communication skills in both official languages and be proficient in Windows-based software. Knowledge of the Ottawa area and experience with property management systems are considered assets.

Avantages

• Food and beverage discount • Employee benefit card • Learning programs • Corporate social responsibility activities

Compétences indiquées

• Service à la clientèle · Souhaitée
• Microsoft Excel · Souhaitée
• Microsoft Word · Souhaitée
• Microsoft Outlook · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication skills
• Bilingualism
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Reservation management
• Property management systems
• Interpersonal skills
• Hospitality standards
• Professionalism
• Artificial Intelligence
• Communication
• Corporate Social Responsibility
• Leadership
• Reservations
• Seating Guests

Domaines d’emploi

• Hospitality
• Food & Beverage
• Customer Service & Support
• Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop